Jennie Li is Definitive Healthcare’s Manager of Sales and Service Operations, where she oversees operational initiatives that bridge together and support the company’s client sales and customer experience teams. For more than five years, Jennie has been instrumental in implementing new tools and developing programs to support both customers and internal teams. As Definitive Healthcare has grown from startup to scale-up, Jennie has established, created, and currently leads what is now the Sales and Service Operations Team within the Account Management organization.