Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry. Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks. Coscia speaks frequently at trade conferences and his articles are featured in the ACCA NOW magazine. Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. Go to www.coscia.com to learn more about Steve Coscia.