Kelly Sigmon was named the vice president, Customer Experience, in August 2018. In this role, she is responsible for developing an effective customer strategy that drives a customer focus into all aspects of the United States Postal Service. She is responsible for the USPS Customer Care Centers and Consumer Advocate departments. In addition, Kelly serves as a customer advocate, partnering with leaders across all business units to transform the customer and employee experience and ensure that customers are at the center of every business decision.

Prior to this position, she served as vice president, Retail and Customer Service Operations; vice president, Retail Channel Operations, Channel Access; and vice president, Engineering. She has also served in various other operational and support capacities, including as district manager for Southeast Michigan District. Kelly is a graduate of California State Polytechnic University in Pomona, California, and holds a Bachelor of Science degree in Industrial Engineering. She also earned a Masters of Business Administration from the Massachusetts Institute of Technology.