Abby Hammer is a founding team member and the Chief Customer Officer at ChurnZero, a real-time Customer Success platform. In her role, Abby is responsible for delivering the best customer experience throughout all points of the ChurnZero customer lifecycle. She drives product strategy and execution as well as leads the Customer Success team who delivers customer implementations and works to drive adoption, engagement and expansion across the ChurnZero platform. Prior to joining ChurnZero, Abby was the Director of Product Management at iContact and Cision (formerly Vocus), leaders in the email marketing, marketing automation and public relations spaces.