As FirstWatch's leading expert in Improvement Science, Resilience, and Stress Management, Mike’s broad experience supports customers in a variety of ways. He helps turn data into actionable information, helps teams build their resilience using our neuroscience-based ResilientFirst system, and teaches stress management techniques that can be used by anyone anywhere. He’s the author of Super-Charge Your Stress Management in the Age of COVID-19 https://combatcovidstress.com and facilitated the development of EMS Agenda 2050 (http://emsagenda2050.org) a vision for EMS in America 30 years in the future. Inspired by the “People Centered” aspect of Agenda 2050 Mike works with some of the world leading physicians and researchers to bring evidenced-based leadership, education and practices to the EMS industry. These practices help create organizations where employees are resilient, joyful, thriving, and providing compassionate care during long careers.

“Helping our customers produce tangible improvements for the people they care for, the communities they serve, the professionals on their team, and their organization is my passion!” says Mike. His work at FirstWatch allows our team and tools to help EMS providers improve what they do for patients around the world.

As a street paramedic in Denver he honed his clinical skills caring for patients and helping new paramedics learn to provide solid clinical care with kindness and compassion. As a popular conference educator, author of more than 600 articles in professional journals, an Associate Professor in the graduate program in Emergency Health Services Management at the University of Maryland Baltimore County, and an Associate Adjunct Professor in the Masters Program in Healthcare Administration and Interprofessional Leadership at the University of California San Francisco he’s focused on helping professionals save more lives, reduce suffering, and be more effective leaders. As a consultant Mike has worked with EMS, Fire, and Public Health in 48 of the 50 states, most of the Canadian Provinces, Israel, Palestine, Australia, and throughout Europe. His expertise includes EMS Street Survival, Patient Centered Leadership, Effective Quality/Performance Improvement, and Resilience. He holds a Master’s Degree in Organizational Systems, and is frequently part of the faculty for the Institute for Healthcare Improvement.