About

Self-service solutions allow people in an organization to execute tasks and workflows without being dependent on IT. This helps people control their own processes, reduces repetitive manual work, enhances security and compliance, and boosts efficiency — for the end-user and the IT service management team. Join two UAC power-users — Helen Pampinella from VIP and Palle Vesterlund from Coop — to learn about:


* The five core methods to enable citizen automators
* UAC integrations that support your self-service projects
* Coop’s custom-made HTML5 self-service portal
* VIP’s onboarding process to support a growing list of citizen automators

Click on the link at the bottom of the page to return to series home.
Presenters
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Helen Pampinella
Chief Data Architect/Senior Database Engineer, Vermont Information Processing
Helen Pampinella is Chief Data Architect and Senior Database Engineer for Vermont Information Processing (VIP), where she's responsible for the architecture and administration of data integrations and enterprise-level products. Prior to joining VIP in 2015, Ms. Pampinella worked at IBM for 18 years. For much of her IBM career, she led strategic planning for physical database administrator (DBA) services, supporting 500+ DBAs worldwide and led complex transitions and transformations for 100+ clients. In her last two years at IBM, she was part of the chief architect team (TTIA).
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Palle Vesterlund
IT Specialist Infrastruture Operations and Automation, Coop
Palle Vesterlund is an IT Specialist – Infrastructure Operations and Automation at Coop Danmark. Since 1987, his mission has been to automate everything that can be automated for the retailer. Mr. Vesterlund is a programmer, idea maker, solution architect, and an out-of-the-box innovator.
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Sammy Gray (Moderator)
Market Development Manager, Stonebranch
Sammy Gray is the Market Development Manager with Stonebranch, focusing on strategic business development, new lead generation, and partnership development. As a leader in business development within Stonebranch, he works with clients to understand their issues and help create customized solutions based on their long-term business objectives. He has spent the last four years working in client-facing roles in the technology space with Stonebranch and ClearStar, focusing on Business Development, Sales, and Customer Success.
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Peter Baljet
Chief Technology Officer, Stonebranch
As CTO, Peter's mission is to bring Stonebranch’s vision to the market. With more than 25 years of experience in technology product strategy, development, and operations, he is a recognized industry thought leader in the areas of cloud and big data/analytics. Prior to Stonebranch, Mr. Baljet helped drive innovations as a senior leader with organizations including SAP, Deloitte Consulting, and Visiprise. He holds a bachelor's degree in computer engineering from Auburn University and a master's degree in management of technology (MBA) from the Georgia Institute of Technology.
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