Webinar: AI vs. Humans: The Future of Work—Will AI Augment or Replace Your Role? by Techstrong Learning

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AI vs. Humans: The Future of Work—Will AI Augment or Replace Your Role?

About

AI is transforming the workforce, but is it here to enhance our work or replace us entirely? In this session, we’ll explore the tension between AI as a tool for augmentation versus the potential threat of automation. Drawing on insights from the industry research, we’ll discuss real-world examples of AI's impact on jobs, how organizations can adapt, and how employees can leverage AI to stay relevant in an evolving landscape.

Key Takeaways:

1: AI as a Tool for Augmentation, Not Just Replacement: While AI is often seen as a threat to jobs, the discussion could highlight how AI is primarily a tool that augments human capabilities rather than fully replacing human workers.
2. Adapting to an AI-Driven Workforce: Organizations will need to adapt their operations and workforce strategies to integrate AI effectively.
3. Real-World Examples of AI's Impact on Jobs: The panel could provide specific examples from industries where AI is already playing a significant role, showing both the positive and negative impacts on different roles.

When

Thursday, May 8, 2025 · 11:00 a.m. Eastern Time (US & Canada) (GMT -4:00)

Presenters

Colin Whelan

Senior Director International Customer Success - Aspect

Colin’s career in the contact centre industry has spanned over 3 full decades in operations, best practice and training as well as the vendor side, providing him a unique perspective from all sides of most challenges and also the required solutions.
Colin worked at well known companies like Barclays Bank, First Choice Holidays, Barclaycard and The Forum (the European body for contact centre best practice) where he was also the author of the world’s University degree for contact centres.
Colin lives in Frodsham, North Cheshire and has been married over 23 years. He has three children and 1 grandchild. Colin is also the manager of an U15’s boys football team and spends time in his holiday home in the Welsh Mountains when he has some free time.

Keith Kirkpatrick

Research Director - Futurum Group

Keith Kirkpatrick is a Research Director with The Futurum Group. His coverage area encompasses enterprise applications, platforms, and tools, and the technologies and tools that underpin them, including artificial intelligence, automation, and integration technologies. He has more than 25 years of experience in research, marketing, and consulting-based fields, and is frequently sought out by the vendor community and trade media for his insights and commentary.