About
Get best practices for EMEA merchants to better manage returns fraud, chargebacks, and other operational roadblocks in the coming year.

With chargeback volume projected to hit $165 billion in 2024 alongside a rise in fraud activity, understanding these challenges is essential for effective prevention. This expert webinar for fraud and payments professionals will address emerging fraud trends impacting EMEA ecommerce merchants in 2025 and how advanced fraud prevention protects your bottom line.
WEBINAR ENDED
Agenda
  • Tackling returns and refunds influx
  • Best practices for handling post-holiday shopping challenges, including returns and chargebacks, and how innovative AI-driven solutions combat payments fraud and its operational challenges
  • Leveraging AI and trained machine learning models to enhance fraud prevention and build customer trust
Presenters
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Shawn Colpitts
Senior Manager Fraud Strategy at Spec
Shawn is a seasoned fraud management specialist and consultant with 6-years of experience and CPFPP Certification. He specializes in developing and executing comprehensive fraud strategies that help protect businesses from financial and reputational damages due to fraud.
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Corin Dennison
Managing Partner at Insight Retail Risk Consultants
With over 30 yrs experience within the law enforcement / security arena, Corin served for 19 yrs within the UK police service as a Detective, specializing in all areas of major crime including counter terrorism, with secondments to the National Football Intelligence Unit (England National Team) and the Foreign Office training Iraqi police personnel in the Middle East. From Global Corporate Investigations Manager for luxury brand Burberry Ltd, he moved to adidas in 2013 and was the Global Director Profit Protection with responsibility for all aspects of Retail DTC risk and compliance within adidas, overseeing a retail estate of 2200 stores.
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Sivan Herman
Director Account Management at Riskified
Sivan started her career as a Strategy Consultant 13 years ago. She has now been at Riskified for the past 4.5 years and works with some of our most strategic accounts in EMEA and APAC.
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Mélisande Mual
Publisher and Managing Director at The Paypers
Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
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