Thursday Process with Israel Lang from NRT Guides: A Process for managing service team capacity

What's The Thursday Process?

The Thursday Process is a webinar series hosted by Richardson & Richardson Consulting managing partner Ian Richardson. Every Thursday we host an entrepreneur sharing a process that fundamentally changed their business for the better.

Live attendees can download a copy of the process we discuss on the webinar to customize and implement in their own business. Registered attendees may watch the webinar on-demand.

This series is appropriate for business owners and leaders in any industry.

Who Is Ian Richardson?

Ian founded Doberman Technologies in 2005, and successfully exited in 2021. He is a certified Paterson Strat Op guide, focused on helping business owners improve their quality of life by maximizing both their productivity and profitability.

Who is our Guest this week:
Israel Lang has been in the I.T. channel for 25 years. Throughout his career, and especially over the past 8 years through consulting first and 3 years of practical application, he has noticed a trend around capacity management of service teams. He observed a trend of guess work and a lack of standard practices / metrics for service team human capital capacity management. This process has stemmed out of a desire to move past general best practice conversations and stop expecting service teams to just "deal with it" and stop having Service teams hold the bag poor managerial and sales practices.