Register
First Name*
Last Name*
Work Email*
Company*
Phone*
Job Title*
Country*
Postal Code*
The Adobe family of companies would like to keep you informed with personalized emails,about products and services. See Adobe's Privacy Policy for more details or to opt-out, of receiving messages from Adobe at any time.
About This Webinar
With rising expectations for seamless, relevant, and personalized experiences across channels, it’s never been more important for organizations to deliver on the promise of truly omnichannel engagement. But for industries navigating strict compliance requirements—like healthcare, financial services, and government—meeting these expectations can feel like a balancing act between innovation and regulation.

Join this session to learn how Adobe helps organizations move from fragmented communication strategies to scalable customer experience orchestration—securely, effectively, and with compliance in mind. Whether you're in a regulated industry or managing your own governance challenges, you'll gain insights to help deliver connected, compliant customer journeys.

Key Takeaways:

  • How to transition from single-channel to cross-channel engagement with governance-ready strategies
  • Insights into shifting generational expectations for connected experiences—and why cross-channel matters more than ever
  • Real-world examples of personalized, compliant journeys in industries like healthcare, finance, and government
1745932628-3afef2508f6bfcd9
Jose Luis Mendoza
Martech Manager, Interbank
Jose is the Manager of Martech at Interbank, one of Peru’s leading financial institutions. With over 10 years of experience leading and executing digital initiatives across the telecommunications and financial sectors, he is currently focused on delivering omnichannel experiences through real-time journey orchestration. At Interbank, Jose is actively engaged in driving innovation and implementing one-to-one personalization strategies to enhance customer engagement.
1745330288-3a2cba2f3bf73019
Joaquim Vilella Gallart
Director of Global Industry Strategy, Adobe
Joaquim, Director of the Global Industry Strategy regulated team at Adobe, specializes in Marketing Technology and Digital Transformations, with over 17 years of experience implementing Adobe Experience Cloud solutions across Financial Services, High-Tech, and Publishing industries. Notable achievements include leading award-winning teams at City National Bank, enhancing marketing data quality, digital optimization, audience targeting, and presenting at the Adobe Summit. Earlier in his career, Joaquim contributed to digital strategies at Esri, Robb Report, Martini Media, and began as a consultant at Accenture and Indra in Spain, showcasing his expertise and leadership.
1745330304-47d2c12dc3f21ccc
Ariel Sultan
Product Marketing Manager, Adobe
Ariel Sultan is a Product Marketing Manager for Adobe Journey Optimizer. She combines her MBA from NYU Stern School of Business, specializing in marketing and sustainable business innovation, with an entrepreneurial background from founding a video production and content marketing company. Her multifaceted expertise, shaped by roles with an outdoor apparel brand and in advertising, showcases her capability in branded content for globally recognized customers in the retail, travel, and consumer goods industries. At Adobe, Ariel applies her experience to enhance product value and customer storytelling.
Share
COPY
Powered by BigMarker