About This Webinar
Join us for a transformative webinar that unveils the future of contact centers, spearheaded by Zoom, a trailblazer in connectivity and innovation. Host Rob Scott and Ted Yoshikawa - Head of Product, Content Center - will guide you through Zoom's remarkable transition from a video conferencing giant to a revolutionary force in the contact center sector.

Discover the strategies and technologies that are setting new standards in customer service excellence. Gain insider insights, engage with industry pioneers, and arm yourself with knowledge that could redefine your business strategy.

Step into the future of customer engagement. Register now for a session of inspiration and foresight.
Agenda
  • Introduction and Overview
  • The Story So Far
  • People Driven Innovation
  • Integrated Communications Stack
  • Breaking Down Complexity
  • Voice First or Voice Last?
  • AI is the New Advantage
  • Roadmap
  • Go to Market, Expertise, and Deployment
  • Q&A and Conclusion
Presenters
  • 1698106329-62c5a0a2791a5a0f
    Ted Yoshikawa
    Head of Product, Contact Center at Zoom
    Ted Yoshikawa likes to make things. He is a customer and user focused agile product leader with over 15 years’ experience in consumer and enterprise technology companies, in addition to 4 years of software development. Ted likes enhancing people’s lives via intuitive and simple to use cloud-connected devices, apps and services. In his current role as Head of Product, Contact Center at Zoom, he leads the Product Management team for the first video-optimized, omni-channel contact center. At Zoom, we’re transforming customer experience by making it more engaging, efficient and personable. More simply, I love creating customer happiness!
  • 1698103095-6c7f4c337688eef4
    Rob Scott
    Publisher, CX Today
    Rob Scott is the Founder and Publisher of CX Today, a global platform specializing in customer experience news and insights, covering world leading vendors, trending topics and key technologies including contact center, CRM, AI, Workforce Optimiziation and more.

    CX Today is a Today Digital publication, other group publications include UC Today and XR Today.
Powered by BigMarker