Monica Pool Knox
Chief People Officer at LivePerson
Monica Pool Knox oversees LivePerson's global human resources strategy — including leadership development, organizational effectiveness, talent management, learning, total rewards, talent acquisition, people operations, DEI, and Modern Workplace — and focuses on continuing to align compassionate and ethical AI as a foundation of LivePerson's culture. She has extensive experience leading HR organizations and strategies to attract, develop, and retain world-class talent within high-performance companies.
Prior to joining LivePerson, Pool Knox led human resources for a global workforce of over 8,000 focused on cloud and AI at Microsoft. She has held executive HR positions at Twitter, Sony, CBS Interactive, PepsiCo, The Walt Disney Company, and Verizon. Pool Knox serves as a Board Director of Swedish Health Systems and on the Board of Howard University's School of Communications. She earned her MBA from the University of Texas at Austin and BA from the University of California, Santa Barbara.