Staffing Stress: Solving Labor Shortages and Modernizing C-stores with Self-Checkout

About This Webinar

To address the demands of the modern consumer and the issues presented by the current U.S. labor shortage, more and more convenience store operators are turning to self-checkout systems. With over 300% growth in the number of c-stores offering self-checkout in 2021, the transformation of the modern convenience store has only just begun. Join one of the pioneers of the “cashierless c-store" concept, along with Gilbarco’s POS experts, to learn how self-service technology can be a quick and cost-efficient solution to your day-to-day operation needs.

Maplefields’ IT Director, Skip Potter, and Gilbarco’s Express Lane Self-checkout Marketing Manager, Julia Collins, will discuss consumers’ evolving expectations in the c-store setting and the radical transformation of Maplefields’ in-store experience that now revolves around the self-checkout experience. Discussions on these topics will be followed by a thorough Q&A moderated by CSP’s very own Jackson Lewis.

Agenda

The importance of self-service options in convenience
Passport Express Lane Overview
Customer panel discussion

Who can view: Everyone

Webinar Price: Free

Featured Presenters

Julia Collins

Marketing Manager, Passport Express Lane Self-Checkout

Julia Collins is the Marketing Manager for Passport Express Lane Self-Checkout. Joining in 2016, Julia has served on a variety of teams at Gilbarco including sales, pricing, and customer service. She earned a Bachelor’s Degree from Clemson in Biosystems Engineering and a Master's Degree in Business from UNC Kenan-Flagler Business School. Julia lives in Winston-Salem, North Carolina with her husband, Brad, and their 6-month-old son, Resner.

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Skip Potter

IT Director, Maplefields

Skip Potter is the IT Director for Maplefields convenience stores and played a key role in the development of the Express Lane Self-checkout system. The system was specifically designed for c-stores with Skip’s expert guidance, ensuring customers and retailers have the features needed to operate self-service technology smoothly. Skip has worked with Maplefields for more than two decades and is now overseeing the brand’s shift to a “cashierless” checkout model.

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Jackson Lewis

Editor, CSP

Jackson Lewis is the technology and services editor for CSP. Jackson joined data research firm Technomic in 2016 as an analyst for the convenience and grocery sectors. He moved to write exclusively for CSP in early 2017 during Winsight Media’s acquisition of Technomic. Since then, Jackson has focused his reporting on sources of disruption for convenience retail. He was among the first in the industry to visit Amazon’s smart corner shop, Amazon Go, and serves as a speaker at c-store industry events. Email him at jlewis@winsightmedia.com.

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Hosted By

Winsight

Winsight delivers connections and intelligence to four of the fastest-growing verticals—convenience retailing, grocery businesses, restaurants and noncommercial foodservice—through broad and cutting-edge platforms. No company is better positioned to meet the food industry’s needs than Winsight.

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Attended (74)

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