This session will highlight the findings of the 2nd Annual Grocery Digital Maturity Benchmark Report. With close to 90 Chains analyzed across North American and Europe, Incisiv and Winsight Grocery Business will detail who is taking the right steps in winning over customers and which formats lead the way. In this quick-hit session, attendees will also learn
● A defined roadmap of new shopper expectations in this environment
● A breakdown of core shopper journey functionalities and how they impact customer satisfaction
● Digital functionalities that are helping leaders to win in the modern world of grocery retail