About
Claims processing is a pivotal moment of truth for insurers. Yet, inefficiencies persist—60% of claims operations still depend on manual workflows, resulting in higher costs, slower resolutions, and diminished customer trust.

This session takes a deep dive into how AI is not only transforming claims processes but driving tangible business outcomes.

Join us as industry experts from Everest Group, Sutherland & Five Sigma discuss actionable insights & real-world strategies that drive efficiency, enhance customer satisfaction, and future-proof claims operations.

Some of the key takeaways from this session include:

• Straight Through Processing (STP) & Automation:
Leveraging AI to automate claims set up, triage and all the way to settlement/litigation (Cradle to Grave).

• Digitally augmented workforce:
Using AI to optimize staff’s productivity and maximizing their technical skills for value-based work.

• Optimising Indemnity and OPEX:
Maximising AI’s cognitive functionality to study and execute unstructured data patterns to drive the next level of efficiency and effectiveness

• Improving Customer Experience:
Faster claims resolution, next best actions, and providing emotionally intelligent responses to aid hyper-personalisation.

• Compliance:
Moving from sample-based to 100% volume audit with robust governance and real-time insights.
When
Tuesday, February 11, 2025 · 4:00 p.m. London (GMT +0:00)
Presenters
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Ashi Bagdadi
Vice President, P&C Insurance Practice Lead, Sutherland
Ashi has over 24 years of Insurance experience across Claims, UW Ops, Policy admin, Sales and Distribution. He specializes in driving transformation projects for Sutherland'covering Data, AI, Digital and Technology to unlock digital performance and deliver significant business value.
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Michael Krikheli
Co-Founder / CTO, Five Sigma
Michael Krikheli, known as "Misha," is the CTO of Five Sigma. With a background in development, research, and leadership, he brings valuable experience to the company, including time in elite Israeli army units. Misha is responsible for leading product development, R&D, IT, and security while ensuring alignment with strategic goals. As a co-founder and board member, he's deeply committed to the company's vision. Misha values clear and direct communication and sees the insurance industry shifting towards meeting customer expectations through innovative claims platforms. Beyond work, he enjoys yoga, futurism, and hiking, bringing a diverse perspective to Five Sigma's mission.
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Ronak Doshi
Partner, Everest Group
Ronak Doshi is a Partner in the global BFSI industry research covering digital, IT, and operations transformation at Everest. In addition to leading the provider evaluation (PEAK Matrix®) initiative, he works with enterprises, service providers, product firms, industry associations, FinTechs, and investment firms on problem statements such as deal constructs, go-to-market strategy, market positioning, business due diligence, sales enablement, future of work and skills readiness, enterprise productivity, and enterprise adoption benchmarking. Part of his responsibilities also include leading the firm’s thought leadership.
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Neil Perry
Group Broadcast Director at BizClik
Neil Perry is the Group Content Director at BizClik and has two decades of multimedia experience. He has worked across regional and national brands for Global Radio, as a bulletin presenter, broadcast voice coach, mentor and news editor. Neil moved into visual broadcasting in 2014 helping to establish one of the first local television channels as an assistant news editor, and executive producer of a topical discussion programme.
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