About
Claims processing is a pivotal moment of truth for insurers. Yet, inefficiencies
persist—60% of claims operations still depend on manual workflows, resulting in higher
costs, slower resolutions, and diminished customer trust.

This session takes a deep dive into how AI is not only transforming claims processes
but driving tangible business outcomes.

Join us as industry experts from Everest Group, Sutherland & Five Sigma discuss
actionable insights & real-world strategies that drive efficiency, enhance customer
satisfaction, and future-proof claims operations.

Some of the key takeaways from this session include:

• Straight Through Processing (STP) & Automation: Leveraging AI to automate claims set up, triage and all the way to settlement/litigation (Cradle to Grave).
• Digitally augmented workforce: Using AI to optimize staff’s productivity and maximizing their technical skills for value-based work.
• Optimising Indemnity and OPEX: Maximising AI’s cognitive functionality to study and execute unstructured data patterns to drive the next level of efficiency and effectiveness
• Improving Customer Experience: Faster claims resolution, next best actions, and providing emotionally intelligent responses to aid hyper-personalisation.
• Compliance: Moving from sample-based to 100% volume audit with robust governance and real-time insights.
When
Tuesday, February 11, 2025 · 4:00 p.m. London (GMT +0:00)
Presenters
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Neil Perry
Group Broadcast Director at BizClik
Neil Perry is the Group Content Director at BizClik and has two decades of multimedia experience. He has worked across regional and national brands for Global Radio, as a bulletin presenter, broadcast voice coach, mentor and news editor. Neil moved into visual broadcasting in 2014 helping to establish one of the first local television channels as an assistant news editor, and executive producer of a topical discussion programme.
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Ashi Bagdadi
Vice President, P&C Insurance Practice Lead, Sutherland
Ashi has over 24 years of Insurance experience across Claims, UW Ops, Policy admin, Sales and Distribution. He specializes in driving transformation projects for Sutherland'covering Data, AI, Digital and Technology to unlock digital performance and deliver significant business value.
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Oded Barak
Co-founder and CEO, Five Sigma
Oded Barak is the Co-Founder and CEO of Five Sigma, a pioneering provider of an AI-Native Claims Management technology for insurers, MGAs, and TPAs. With over two decades of leadership roles, Oded is a driving force in transforming the insurance industry, leveraging advanced technology to enhance efficiency and accuracy, and to improve bottom-line results. Prior to founding Five Sigma, Oded held senior financial and strategic roles, including CFO and Vice President of Corporate Development & M&A. He holds an MBA from Northwestern University's Kellogg School of Management.
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Ronak Doshi
Partner, Everest Group
Ronak Doshi is a Partner in the global BFSI industry research covering digital, IT, and operations transformation at Everest. In addition to leading the provider evaluation (PEAK Matrix®) initiative, he works with enterprises, service providers, product firms, industry associations, FinTechs, and investment firms on problem statements such as deal constructs, go-to-market strategy, market positioning, business due diligence, sales enablement, future of work and skills readiness, enterprise productivity, and enterprise adoption benchmarking. Part of his responsibilities also include leading the firm’s thought leadership.
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