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The calm before the storm: Action steps in SoMe crisis management
About This Webinar
Do you want to improve the way you engage with your customers on social and prevent shitstorms from setting off?
Join this webinar with Nana Dall (Conflict Resolution Advisor) and Katrine Thielke (Digital Advisor) to discover an innovative method for handling criticism and conflicts in the social media ecosystem better. Find out how The Danish Railway manages a social media crisis before going viral through actionable steps.
Agenda
- Strategic advice on crisis management in the social media ecosystem
- Insights on crisis communication practices in the digital space: learn how to improve communication with customers and handle customer complaints better
- Key action steps in crisis management and conflict resolution based on key brand cases
Categories:
PROFESSIONAL DEVELOPMENT
SCIENCE & TECH
Who can view:
Webinar Price: Free
Webinar ID: 035711046819
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