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About This Webinar
No matter the situation, one principle in delivering great customer experiences holds true: creating stellar experiences for your existing customers is the best way to attract new ones.

This webinar will explore how brands are uniquely listening to customer feedback and applying the latest techniques to garner meaningful, actionable customer insights -- to ultimately drive increased engagement with customers and employees, from the front line to the C-suite.

Businesses that leverage these strategies successfully find that consumers are more likely to share their experience in surveys, reviews, and social media outlets. This valuable feedback data provides the fuel they need to optimize digital marketing efforts and boost sales.

Join CX experts from Reputation for this live webinar and learn:

  • Strategies to connect marketing and CX efforts for the ultimate customer experience
  • How to engage customers using the right communication at the right time along the buying journey
  • Why it's important to distinguish between what customers say “to” you and “about” you
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David Mingle
VP and Global Practice Head, Customer Experience
In this role, David leads Reputation’s global customer experience practice and serves on the company’s executive team. Mingle brings to Reputation more than 30 years of expertise and success leading customer experience (CX) strategy and operations for some of the most recognizable enterprise technology and global automotive OEM brands in the world.
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Shannon Heath
Product Marketing Manager
Prior to joining Reputation, Shannon was the Director of Content Marketing for a large skilled nursing provider and an active user of the Reputation Social platform. She had such a successful experience with the product she decided to join the company! Shannon is now the Social Suite Product Marketing Manager, where she’s on a mission to help customers connect their marketing and CX efforts to deliver a truly holistic, engaging social experience.
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