Samantha Thompson
VP, Customer Success & Fleet Telematics, Penske
Samantha “Sam” Thompson is vice president, customer success and fleet telematics for Penske Transportation Solutions. Thompson leads several teams dedicated to aiding customers with the adoption and use of transportation technology, which includes the Penske digital experience.
Before assuming her current position, Thompson held roles with Penske as director, customer success; manager, fleet telematics and customer success; and marketing support specialist. She was also a rental clerk in the company’s reservations call center. Prior to joining Penske in 2012, she held various positions as a designer, artist and instructor. Thompson earned a bachelor’s degree in visual effects and motion graphics from the Art Institute of Philadelphia. She was awarded certifications in service management and advance service leadership. Thompson holds memberships in the American Trucking Associations (ATA), National Private Truck Council (NPTC) and the Customer Success Association (CSA).