About
IFC is no longer a shiny new thing. In fact, most airlines are years into equipping their fleets with connectivity. However, despite the experience, being successful with connectivity hasn’t proved easy. Added to the fact there are more satellite options than ever before, for example, multi-orbit (a combination of LEO/MEO/GEO) versus standalone LEO, there are a number of options. So, how do airlines navigate this new era? They have had on almost a decade of learnings. What will the second decade look like?

60-minute webinar
WEBINAR ENDED
Presenters
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Mark Holmes
Senior Editorial Director, Via Satellite
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André Patrick
Manager, In-Flight Wi-Fi & Analytics, Air Canada
André oversees Air Canada's in-flight IFC portfolio by leading and developing the connectivity strategy. With over 14yrs of expertise in aviation including Customer Service, Operations, Revenue Management and Product Development, his focus is to enhance the customer experience with new products and services which allow Air Canada customers the ability to access high-speed internet 35,000 feet in the air.
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Keith Harris
Manager, In-Flight Entertainment and Connectivity, Finnair
Keith Harris leads Finnair’s in-flight entertainment and connectivity (IFEC) systems, focusing on operational efficiency to deliver an exceptional customer experience. With extensive industry expertise, he drives the advancement of Finnair's IFEC strategy, continually enhancing connectivity and entertainment solutions for passengers.
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Matthew Kiesel
Customer Experience Strategy, Southwest Airlines
Matt Kiesel leads long-term Customer Experience strategies for Southwest Airlines’ inflight journey. He played a key role in introducing in-seat power, onboarding a new WiFi vendor, and supporting a major WiFi hardware and bandwidth upgrade across the airline’s fleet, significantly enhancing Southwest’s connectivity capabilities. Currently, he focuses on how evolving airline WiFi business models and emerging satellite technologies will shape Southwest’s strategic plans.

With previous roles at American Airlines and United Airlines, along with management consulting experience for a global portfolio of clients at Sabre, Matt has driven major commercial and financial initiatives worldwide, bringing a wealth of airline and international expertise to his work at Southwest.
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Jag Sandhu
Senior Experience Owner – IFEC | Experience Management (XM), WestJet
Jag is the Sr. Experience Owner - IFEC at WestJet, bringing over 18 years of experience in the airline industry. Jag leads the strategy, design, and roadmap to enhance inflight entertainment and connectivity for guests, WestJetters, and partners. With deep expertise in digital product management and strategy, Jag is dedicated to delivering seamless, guest-centric solutions that elevate the onboard experience journey.
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Vanessa Charters
Head of Customer Strategy, Vueling
Vanessa leads Vueling Airlines’ Customer Strategy, focusing on creating innovative and customer-centric initiatives that enhance the travel experience. With over 10 years of aviation expertise spanning inflight experience, customer insights, and onboard retail, she has driven transformative projects and currently is focusing on evolving the airline´s connectivity proposition.
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