Reimagining & Rebooting our Passenger Railway: The Passenger Experience - A RAIL webinar

Following the success of the RAIL Williams-Shapps Plan for Rail webinar series we ran in 2021 – and in response to your requests that we stage more webinars – we are delighted to announce a new three-part series for 2022, focusing on Reimagining & Rebooting our passenger railway…

As the country continues to wrestle with one of the greatest upheavals to everyday life in recent memory, passenger numbers have had a turbulent ‘snakes and ladders’ journey - and continue to lag well behind pre-pandemic levels.

Life both on and off the railway has changed dramatically, from the increase in home working to the more urgent focus on building a greener and more sustainable society in the future. The climate change emergency is a major consideration here.

For rail to both maintain and increase its relevance and fulfil its potential as a key driver of green transport, the whole passenger offering needs to be reimagined and rebooted – and quickly. Passenger expectations have changed on the emerging leisure-led railway and the industry must change with them.

The railway is also entering a new phase with the creation of Great British Railways, now is the time to consider what can be done quickly that will set the passenger railway on the right course for a bright and prosperous future under GBR.

In this series of webinars, we will explore different aspects of the passenger experience when they travel on the railway and look at what rail must do to meet changing passenger needs