5 Social Media Customer Service Features Your Brand Must Have

When social media customer service burst on the scene a few years ago, it was like a magic trick. Customers could get answers fast, and brands could communicate publicly. But in 2019, the game has changed.

Customer expectations for social customer service have changed immensely. And while more and more customer interactions are indeed happening in social, the fastest-growing share of those conversations are occurring in "dark", non-public venues like Messenger, and DMs.

Consequently, your brand must continue to reshape and retool its social media customer service playbook, to meet or exceed what customers want.

What are these requirements? Find out in just NINE MINUTES as Jay Baer presents: 5 Social Media Customer Service Features Your Brand Must Have.

Jay is the founder of the global social strategy consultancy Convince & Convert, a best-selling author of six books, including Hug Your Haters, and a hall of fame keynote speaker. In just NINE MINUTES, he'll show you the five things you absolutely must make sure you're doing this year in social media customer service, and how the best brands are turning social care into their greatest business advantage.

It's a lot of value packed into a short period. Tune in for 5 Social Media Customer Service Features Your Brand Must Have!

Let's do this, together! Tune in here for the special conversation starring Randy Frisch & Jay Baer.