About
Join us for an exciting exploration of the evolving landscape of digital government services in Canada!

Provincial governments have been adding digital channels for many services over the past decade, and the pandemic accelerated this shift, but let's face it: the user experience has often fallen short of expectations. However, there's a beacon of hope shining through – enter Government Customer Experience (CX) 2.0!

Amidst the challenges and opportunities, PayIt has embarked on a groundbreaking survey journey, canvassing 600 agency leaders, government IT pros, and 2000 consumers across the continent. Their insights unveil the current state of government customer experience and illuminate the path forward.

Get ready to dive deep into strategies that resonate – ones that not only engage and educate but truly empower our residents from Burnaby to Belleville to embrace the digital services our agencies offer. Together, we'll revolutionize resident satisfaction, streamline processes, and pave the way for a government experience that's efficient, and accessible to all Canadians.

Don't miss out on this transformative webinar experience – register now and be part of the movement shaping the future of digital government in Canada!
Agenda
  • Prioritizes digital as a primary means of service delivery
  • Designs around the customer rather than existing agency processes
  • Drives measurable outcomes for agencies and the residents they serve
Presenters
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Julie Gonyou
Director, StrategyCorp Inc., fmr. Chief of Staff, Elgin County
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Jon Telch
Vice President, PayIt, Canada
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