Webinar: AB Talks - Customer Loyalty and the cost of lack of it, with ZenDesk by ITP Media Group FZ LLC

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· Abu Dhabi (GMT +4:00)
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Agenda

Why is it essential to build customer loyalty? What are the business losses associated with the lack of customer loyally?
How has the pandemic changed the customer behavior in the retail sector and how the retailers have responded to this change?
What does a personalized experience mean in the digital retail world? What are the tools available?
How is the shopper experience linked between the physical and digital stores?
Support during COVID: what good practices should companies bring into the new normal?

An event in partnership with ZenDesk

Scott Armstrong

Editor in Chief & Moderator | Arabian Business

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