About
In today’s competitive fintech landscape, offering native-language customer support isn’t optional—it’s the key to winning and keeping customers.
Thanks to cutting-edge language technology, fintech companies can ditch the trade-off between efficiency and authenticity. With centralized operations and fluency in 155+ languages, you can cut costs, simplify workflows, and fast-track global expansion—all while delivering culturally precise, high-quality support experiences.
Here’s how:
- One Team, 155 Languages: Consolidate your operations to reduce overhead while boosting support quality worldwide.
- Faster to Market: Expand globally without hiring a new team for every language.
- Break Free from Legacy Tools: Upgrade outdated translation systems with smarter, more agile solutions.
- Context Meets Security: Deliver culturally nuanced support while safeguarding sensitive financial data.
- Trust as a Growth Strategy: Build loyalty with native-quality interactions that foster confidence and long-term success.
- Join us to discover how fintech leaders are using centralized multilingual support to power growth, efficiency, and competitive edge.
When
Thursday, March 20, 2025 · 3:00 p.m. London (GMT +0:00)
Presenters
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Healther Shoemaker
CEO & Founder at Language I/O
Heather is the mastermind behind Language I/O’s core technology, which eliminates the need for expensive and time-consuming neural machine translation engine training by dynamically selecting the NMT engine that will best translate a given piece of content and imposing company-specific terminology onto any of the many NMT engines integrated into the Language I/O cloud solution.

Prior to co-founding Language I/O, Heather was well-known for globalizing code for Fortune 500s. She was also the senior director of Product Management and Globalization for eCollege, which was acquired by Pearson Education during her tenure. While at Pearson/eCollege, Heather and her team built a next-generation, online college education platform, which was launched globally.

Heather holds a Master of Science from the University of Colorado at Boulder College of Engineering as well as a Bachelor of Arts in Latin American Studies from the University of Washington in Seattle. She has lived in various parts of the United States and Mexico and speaks English and Spanish.

Heather is the mastermind behind Language I/O’s core technology, which eliminates the need for expensive and time-consuming neural machine translation engine training by dynamically selecting the NMT engine that will best translate a given piece of content and imposing company-specific terminology onto any of the many NMT engines integrated into the Language I/O cloud solution.

Prior to co-founding Language I/O, Heather was well-known for globalizing code for Fortune 500s. She was also the senior director of Product Management and Globalization for eCollege, which was acquired by Pearson Education during her tenure. While at Pearson/eCollege, Heather and her team built a next-generation, online college education platform, which was launched globally.

Heather holds a Master of Science from the University of Colorado at Boulder College of Engineering as well as a Bachelor of Arts in Latin American Studies from the University of Washington in Seattle. She has lived in various parts of the United States and Mexico and speaks English and Spanish.
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Pierre Martin
Acting Global Head of Customer Support
With 17 years of experience in the software support industry, I began my career as a Technical Support Consultant and have steadily progressed to my current leadership role. Throughout this journey, I’ve had the privilege of leading diverse teams across multiple geographies, providing support for a wide array of software products.
A native of France, I have called the UK home for the past 21 years. My expertise combines technical proficiency, strategic leadership, and an unwavering commitment to delivering world-class customer support on a global scale.
I’m passionate about leveraging AI and automation to enhance customer satisfaction and deliver scalable, innovative support solutions.
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