A Freeths webinar with AM - Consumer duty: Top tips for preparing your implementation plan

On 27 July 2022, the FCA finalised its rules for the new Consumer Duty in PS22/9 with the aim of shifting firms’ culture and behaviours to a focus on customer outcomes and firms taking a proactive approach.

This session will give a brief overview of the new Consumer Duty and will assist senior managers of motor dealers in understanding how to ensure that every stage of
the F&I customer journey places the customer’s interests at its heart.

The session will cover topics such as business mapping, senior manager responsibilities and designing regulatory processes and will provide top tips for motor dealers to make sure that their implementation plan is ready to be shared with the FCA.