One person can't make a team but one person can break a team. Through Del's D-I-R-E-C-T Model of corrective feedback, learn a step-by-step approach to skillfully and confidently address poor behaviors and attitudes.
Agenda
The Consequences of Not Addressing Poor Behaviors and Attitudes
Del's D.I.R.E.C.T. Model for Delivering Corrective Feedback (with case study)
7 Best Practices in Delivering Corrective Feedback
Del Gilbert began his career as an Assistant Housekeeping Manager and eventually became Chief Learning Officer. He is the founder of Accelerating Excellence whose purpose is to help people and organizations thrive in the marketplace and...