There is a sense of optimism in the channel as we see new opportunities for growth but what’s driving this change?

Traditional UC and telco revenue and margins are being squeezed but there is an ever-growing focus on ‘customer experience (CX) that is no longer only resigned to a formal call centre environment. But this doesn’t mean that traditional telco is dead – there is still a huge market opportunity for partners to add value by combining telephony enablement with CX solutions and partners who are able to provide a full range of communications solutions are best suited to meet their customer needs. Join 8x8 and Cavell as they share their insights on how channel partners can pivot to provide CX solutions and services as a key priority and how choosing the right vendor partners can help you succeed while balancing your revenue streams.

What will delegates learn:
1. Market trends and opportunities for partners supported by Cavell research.
2. It’s time to pivot to CX services and solutions.
3. 8x8 insights and focus on the new revenue stream for partners including informal contact centre opportunities.
4. Add-on revenue streams including AI and automation.
5. New opportunities for partners to protect traditional telco revenues streams and support their customer base.