Digital Transformation: a journey towards 21st century citizen-focused services
Recorded
Wednesday, 01/06/2022 · 10:00 a.m.
ABOUT
Brought to you by Futurescot, this one-off virtual event will chart the progress of Scotland’s public services towards the goal of becoming one of the most advanced digital governments in the world.
With the recent update to its national digital strategy, A changing nation: how Scotland will thrive in a digital world, delivered in partnership with local government body COSLA, the plan puts forward a ‘shared vision of a modern, digital and collaborative government, designed around people’.
In a 1hr 45min session, we benchmark some of the key principles of this transformation journey, including around leadership, culture and skills – which are the foundational aspects of a successful and sustainable drive to build truly inclusive, citizen-focused services.
We look to at how collaboration between public, private and third sectors is enshrined in that approach: whether it’s to create new identity-based digital and payment services, support staff in their Digital Data and Technology (DDaT) professional roles, or to help legacy IT move towards cloud delivery, with new data standards underpinning a more agile approach to government.
*agenda subject to change
AGENDA
10:00 – Chair's Opening Remarks: Margaret Moore, Director of Citizen & Devolved Government Services, Sopra Steria
10:10 - Building Transformational Services in a New Era for Digital Government: How Service Design & Common Components are Integral to Modern, Agile Government Services: Joy Bramfitt-Wanless, Head of Digital Transformation Division, The Scottish Government
10:25 - Social Security Scotland's Digital Service Standards Approach: Ensuring Dignity, Fairness & Respect are at the Heart of Digital Delivery: Lisa Baron-Broadhurst, Programme Director, Social Security Scotland
10:40 - Ethical by Design: The Sopra Steria approach: Dr Kevin Macnish, Digital Ethics Consulting Manager, Sopra Steria
10:55 - A thriving digital nation: How the Scottish Digital Academy is developing digital skills, leadership and talent across the public and third sectors in Scotland: Lee Dunn, Head of The Scottish Digital Academy, The Scottish Government
11:10 - Working Together: The Next Steps for Digital Leaders to Embrace The Learnings From The Pandemic and Develop Services for the 21st Century ‘Digital Citizen‘. Speakers: Joy Bramfitt-Wanless, Head of Digital Transformation Division, The Scottish Government; Lisa Baron-Broadhurst, Programme Director, Social Security Scotland; Lee Dunn, Head of The Scottish Digital Academy, The Scottish Government & Dr Kevin MacNish, Digital Ethics Consulting Manager, Sopra Steria
Head of Digital Transformation Division, The Scottish Government
Before moving to Scottish Government, Joy held a number of posts across UK government. She is an experienced transformation lead. Driven by her passion for delivering excellent public services, Joy has been involved in designing some extraordinary...
Director of Citizen & Devolved Government Services, Sopra Steria
Passionate about Government and Public Services Mags Moore has 30 years’ technical and commercial innovation experience. She has worked with both Oracle and EMC2, and for the last ten years has been ensconced at Sopra Steria’s Scottish HQ in...
I have worked in the Civil Service for over 30 years, with 20 years’ experience in Programme and Project Management delivering major transformational change. I joined Scottish Government in 2016 as Programme Director within the Social Security...
Head of The Scottish Digital Academy, The Scottish Government
Lee Dunn is the Head of the Scottish Digital Academy, which is part of the Directorate for Digital at the Scottish Government. The Academy provides high quality professional learning and training in relation to service design, agile transformation...
Dr Kevin Macnish is Digital Ethics Consulting Manager with Sopra Steria. Kevin is a former analyst and manager at GCHQ and the US DOD, and an assistant professor at the universities of Leeds and Twente. He has been interviewed widely, including on...