John Wilson, CEO of Wilson Plumbing & Heating (and co-host of the popular Owned and Operated podcast), is on a mission to grow his business to $100M by 2030. Central to this journey is structuring his call center appropriately for each stage of growth, to deliver excellence in both inbound and outbound operations.
This Wednesday, December 4 at 2pm ET, join Hatch CEO Chris Bache as he sits down with John for an exclusive deep dive into the inner workings of his contact center. Together, they’ll unpack the challenges, strategies, and lessons learned from scaling a high-performing operation.
You’ll get an insider's perspective on:
• Defining roles and perfecting processes
• Leading with impact and managing for success
• Leveraging technology and automation for efficiency…and more
Don’t miss this candid conversation about what it truly takes to scale a home service business without sacrificing customer experience. Whether you're optimizing your contact center today or preparing to build one, this is your chance to learn from the best.
