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Mastering customer dynamics to increase your competitive position

About This Webinar



Today’s consumers have more choices and options than ever before. Ensuring that your value proposition remains relevant and satisfies ever changing customer preferences is a critically important component to the long-term success of your business. In this session, George Mason University School of Business professor Brett Josephson, will discuss how managers can successfully navigate “customer dynamics” to create a more advantageous competitive position for their organization.

Categories:
BUSINESS & FINANCE EDUCATION & LEARNING PROFESSIONAL DEVELOPMENT
Who can view: People who attended or registered for the webinar only
Webinar Price: Free
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WhatTheyThink is the global printing industry's go-to information source with both print and digital offerings, including WhatTheyThink.com, WhatTheyThink Email Newsletters, and the WhatTheyThink magazine. Our mission is to inform, educate, and inspire the industry. We provide cogent news and analysis about trends, technologies, operations, and events in all the markets that comprise today's printing and sign industries including commercial, in-plant, mailing, finishing, sign, display, textile, industrial, finishing, labels, packaging, marketing technology, software and workflow.
Webinar hosting presenter
Associate Dean for Executive Development in the School of Business at George Mason University
Brett W. Josephson, Ph.D., is the Associate Dean for Executive Development in the School of Business at George Mason University. In this role, Brett oversees the school’s portfolio of custom executive development programs for the federal government, private corporations, and individuals. Under his leadership, Executive Development has made a stronger strategic emphasis on serving the local D.C. market with tailored programming specific to federal agencies; tying together Mason’s strengths in the issues surround government contracting and the federal ecosystem.
His research interests focus primarily on the interface of marketing and firm financial performance, with special attention paid to the interface between firms and the federal government. Specifically, he researches the contracting and exchange dynamic between firms and the federal government (i.e., government contracting) as well as how firms manage their regulatory environment (lobbying, PACs, political spending, etc.). Brett’s research has appeared marketing’s most premier journals, including the Journal of Marketing, Journal of the Academy of Marketing Science, and Journal of Service Research, among others.
Hosted By
WhatTheyThink webinar platform hosts Mastering customer dynamics to increase your competitive position
WhatTheyThink is the global printing industry's go-to information source with both print and digital offerings, including WhatTheyThink.com, WhatTheyThink Email Newsletters, and the WhatTheyThink magazine. Our mission is to inform, educate, and inspire the industry. We provide cogent news and analysis about trends, technologies, operations, and events in all the markets that comprise today's printing and sign industries including commercial, in-plant, mailing, finishing, sign, display, textile, industrial, finishing, labels, packaging, marketing technology, software and workflow.
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