About
In this insightful webinar, experts will explore the transformative landscape of Payments Orchestration—a game-changing strategy that centralizes and optimizes payment flows across multiple providers.

As the global economy becomes increasingly digital, organizations face a significant shift in the way payments are processed and managed. Join us as we explore how Payments Orchestration is paving the way for a more efficient, inclusive, and innovative payments ecosystem.

Speakers will discuss the big shift from end-to-end payments to a more loop-based payments orchestration centred ecosystem that works throughout the customer journey.
Agenda
  • Seamless customer journeys and the role of payments intelligence in tailoring them to elevate consumer experience.
  • The role of key strategic partnerships in payments orchestration and how that influences your payments strategy.
  • How integrated, AI based fraud solutions are paramount to your orchestration-based payments strategy.
  • Navigating the complex compliance and regulations
  • New innovations focus for payments – Front ends, operational or back office.
Presenters
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Debbie Brookling
Head of Merchant Customer Success at ACI Worldwide
Debbie has over 30 years of experience in the payments industry. She is leading a highly successful customer success and sales teams at ACI for the Merchant Segment.
Debbie has been with ACI for over 13 years in a number of roles from Sales, Account Management to Enterprise Customer Success.
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Thad Peterson
Strategic Advisor at Datos-Insights
Thad Peterson is a Strategic Advisor with Datos-Insights, focusing on the evolution of the payment space, the customer payment experience, and merchant acquiring.

Recognized as a global thought leader in payments, Thad has a proven track record of identifying and developing new opportunities and technologies in payments and financial services. He has relevant expertise in applying customer behavior to the payments ecosystem in both corporate and startup environments. Thad’s consulting background includes engagements on credit and debit cards, mobile payments, airline payment platforms, consumer and merchant loyalty, payment technology evolution, stored value, and product innovation. He holds patents in customer authentication and real-time mobile-enabled loyalty.
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Anirudh Narla
Head of Payments at Hopper
With deep expertise in the payments & fraud industry, Anirudh is an accomplished Product Leader with over 13 years of experience. Previously, he worked at Booking.com and Uber and is now leading Payments & Fraud at Hopper, the global travel platform. As a leading global travel agency and the #3 largest OTA in North America, Hopper delivers a world-class booking experience for its customers and has received accolades such as Fast Company’s Most Innovative Company in Travel 2024. Through HTS, its B2B initiative, the company supercharges its partners’ direct channels with its travel agency and novel fintech.
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Mélisande Mual
Publisher and Managing Director at The Paypers
Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
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