How AI Impacts Service Management

Helen Beal is chair of the Value Stream Management Consortium, co-chair of the OASIS Value
Stream Management Interoperability Technical Committee, and chief ambassador at DevOps
Institute. She also provides strategic advisory services to DevOps and VSM industry leaders.
Helen is the author of the annual State of VSM Reports from the VSMC and the State of Availability Report from Moogsoft. She is a co-author of the book about DevOps and governance, Investments Unlimited, published by IT Revolution. She is a DevOps editor for InfoQ and also writes for a number of other online platforms. Helen hosts the Day-to-Day DevOps webinar series for BrightTalk and speaks on DevOps and value stream-related topics at a wide variety of industry conferences and at corporate events. She regularly appears in TechBeacon’s DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards and was a finalist for Computing DevOps Excellence Awards’ DevOps Professional of the Year 2021. She serves on advisory and judging boards for many initiatives including Developer Week, DevOps World, JAX DevOps, and InterOp.

Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He helps IT organizations to transform to become a lean and agile service provider, ready to manage the new digital ecosystem consisting of a hybrid cloud and multi-vendor sourcing landscape. He is architecting the new IT organization combining standards, practices, and concepts such as the IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM, Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with established IT service management methodologies (such as ITIL). He assists IT organizations in their IT automation journey covering the entire IT value chain including portfolio management, the DevOps toolchain including CI/CD, test management, monitoring and event management (AIOps and Observability), risk and security management, ITSM, CMDB, cloud orchestration, etc.

Suresh GP is the Managing Director of TaUB Solutions in Singapore, USA and India. Suresh is also the co-author of the SRE Practitioner and Observability Foundation course of DevOps Institute He is one of the Top 2021 BRM, Top 25 Influencers in ITSM by HDI and also the Global Ambassador of DevOps Institute. . He has over 22+ years in the Industry and is a respected Thought Leader in the areas of ITSM, DevOps, SRE and BRM and provides Consulting, Coaching for Fortune 2000 organizations.