Infinity Training - Hub Overview July 2020 US

ABOUT THIS WEBINAR
This webinar is a generic Infinity Hub overview and is open to all of our clients.

To attend the webinar please register your details prior to the event, all fields are required.

For demonstration purposes we will be using Infinity’s data so please be aware that some of the reports may look different to your own.

Please note, this session may be recorded for future viewing and training purposes.
AGENDA
  • Understanding Infinity - What are we tracking and what can we track within the Infinity Platform?
  • Visitor Level Call Tracking - An overview on how Infinity captures visitor level data.
  • Number Types - Identifying the differences between Dynamic and Fixed Numbers.
  • Reporting on Call Data - Accessing and downloading call recordings
  • Call Reports - An overview of the call reports displayed within the hub as well as key insights as to how you can report on call distribution, quality and acquisition.
  • Goals - What is a Goal and how do I understand what Goals I have setup?
  • Channels - What is a Channel and how do I understand which Channels are setup?
ADDITIONAL INFO
  • When: London
  • Duration: 45 minutes
  • Price: Free
  • Language: English
  • Who can attend? Everyone
  • Dial-in available? (listen only): Not available.
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