The trends driving more efficient automated claims

Advocates for automated claims point at the improved efficiencies and lower costs of reducing the reliance on human interactions. However insurance needs a personal touch – people make claims at stressful times.

For innovators in claims, automation allows insurance professionals to use their personal skills in a smarter way. Adjusters can focus on the nuances of their roles, while outsourcing the monotonous tasks to an AI. But if skilled people leave the insurance industry, who is checking the automations? Can automation work alongside only less experienced professionals or will insurers always need experienced staff to sense check the automations?