Entergy Grows Revenue, Increases Customer Satisfaction with Value-Added Services
Historically, regulated industries like energy utilities have been slow to adapt to disruptive technologies compared to more competitive industries. But now, with new energy competitors and solutions emerging all the time, pressure to innovate and retain customers is mounting.
Now, forward-thinking utilities like Entergy are offering customers a suite of value-added services to differentiate themselves and improve customer satisfaction. Value-added services are broadly defined as a utility’s programmatic offerings to customers outside the traditional business of delivering safe, reliable, and affordable power and gas.
Entergy is growing revenue and customer engagement across several programs, including:
• LED lighting
• EV charging infrastructure consulting
• Power Through Resiliency-as-a-Service
Enchanted Rock’s Allan Schurr, Chief Commercial Officer, and Entergy’s Cory Ramsel, VP of Portfolio Marketing, Sales and Customer Insights, will share insights and milestones from their recent program launch. In this webinar you will learn:
• How leading utilities are retaining customers with value-added services
• Tips for choosing the right services for your regulatory model
• How to create Resiliency-as-a-Service program, including go to market
• Why now is the best time to utilize value-added services to balance customer needs for resiliency and the grid’s need for fast-ramp capacity
You should attend this informative webinar if you are a utility leader seeking to improve large C&I customer relationships.
Schurr holds a Bachelor of Science in mechanical engineering from the University of California, Davis and a Master’s in Business Administration from St. Mary’s College in California. He is also a registered Professional Engineer in the State of California, and he is a co-inventor on seven patents related to distributed energy.
Mr. Ramsel leads the development and executing the company’s strategy for product sales, marketing and developing insights derived from the voice of the customer. He is also building customer identification and retention strategies for new and existing products in collaboration with other key leaders in the customer organization.
Prior to joining Entergy, Mr. Ramsel served in multiple leadership roles with NextEra Energy, Inc. during which time he held positions in project development, growth and innovation strategy, new customer programs, distributed solar, energy storage and emerging technology projects, geospatial information systems, data analytics, training, and talent development.
Mr. Ramsel earned an MBA from the University of Florida and a bachelor’s degree in electrical engineering from the University of Colorado. He resides in New Orleans with his wife and two young children.
