About
What is streaming Music on Hold? How does it create exciting new incremental revenue streams for the Telecoms Channel to sell to almost every customer? Why does streaming overcome the reservations many Resellers have that means they have left third parties to make the margin on MOH services to their customers?

At home in the nineties we bought CDs; then in the naughties we downloaded .mp3s; now we listen to streamed music mixed in real time with targeted messages. Hosted on Hold, a world first, brings these concepts to the telephone music on hold (‘MOH’) and contact centre in-queue music market. In this webinar we will share how streaming MOH completely transforms the market, creating an exciting and easily accessible opportunity for Telecoms Resellers. With a simple on-off integration, Hosted on Hold creates high-margin incremental annuity revenues from a service that is totally configured by the customer… the perfect upsell.
Agenda
  • Hosted on Hold is a completely new and disruptive concept – think ‘Spotify on Hold’
  • With a simple integration, Resellers will have a product which, unusually, they can sell to every size of customer, from 2 person SME to 10,000 seat enterprise.
  • For contact centres, Hosted on Hold opens the opportunity to play different messages to different callers in the same queue at the same time, turning Music on Hold from a broadcast medium to a personalised marketing medium
  • We will demo the customer portal, showing how easy it is.
  • Using real-world examples, we will illustrate how much extra margin a telecoms reseller can make, and why this is such a simple upsell to customer.
Presenters
A
Anthony Buxton
CEO, PromptVoice
Anthony has been in the telephony and call centre industry for 20+ years, with ‘C’ level roles for companies offering telephony speech recognition, cloud-hosted contact centre and telephony audio-branding. Currently he is CEO of both PremierCX and PromptVoice.com… a visionary in their respective fields of ContactCentre CX consultancy and streaming music on hold services. An accountant by training, Anthony is grounded in finding solutions that deliver business benefit whilst retaining a passion for improving CX.
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Charlotte Hathway
Editor, Comms Business
Charlotte Hathway is the editor of Comms Business and writes content that looks to inform and educate the Channel about the latest technology and business developments across the sector. Prior to her current role, she wrote for other MA Business titles New Electronics, Land Mobile and Critical Communications Today.

Before moving into journalism, she spent five years working in public relations and has worked with various technology companies spanning telecommunications, cyber security and software development.
S
Sally Greenaway
Director of Consulting, Premier CX
Sally has spent the last 25+ years working in marketing and consultancy for companies in both the public and private sectors including Porsche Cars GB, Capital Radio and Rank Entertainment. She’s also spent time in full service creative agencies and as a freelance consultant, so she has a great understanding of brands and the communication mix. She’s been with us for the last few years and is responsible for onboarding all new consultancy projects and looking after a number of key clients.
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