Hear from KONE, the global leader in the elevator and escalator industry, and Malvern Panalytical, a global manufacturer and supplier of laboratory analytical instruments, as they discuss how they have adapted, maintained and improved their operations and service levels during the ongoing COVID-19 pandemic through remote visual assistance. Speaking at the 2020 Copperberg Virtual Aftermarket Summit, KONE and Malvern Panalytical discuss the ways in which remote visual assistance has allowed them to maintain their equipment, offer a distinguished service to their customers and reduce costs, while keeping their clinicians, engineers and customers safe.