This presentation will help you avoid firsthand mistakes as Jake Wilson, director of marketing and e-commerce at Wilco, discusses the company’s journey from a few dozen to thousands of online orders. From building the website to order-pulling operations and handling the curveballs you get serving customers through a computer versus over the counter, follow all the excitement and chaos rapid online growth creates. This presentation reviews what Wilson wishes he knew years ago as he shares the successes and failures he came across in an effort to better his business.