WEBINAR DETAILS
  • About
    We are all in and betting big on digital-first customer experience!

    What would it look like if digital became the default way for residents to access services and make payments? How would that impact your operating efficiency and customer satisfaction?

    Getting the majority of your customers to self-serve online is possible, but it won't happen unless you put a few critical success factors in place. Strategic bets on user experience and promoting online channels can yield big wins. Attend this webinar to learn the cheat codes to drive digital adoption.
  • Agenda
    • What prevents effective adoption of digital government services today?
    • What are the key challenges that local governments are facing when trying to get residents to go digital?
    • A cheat sheet for government agencies to get residents to shift to the digital channels
  • Duration
    1 hour
  • Price
    Free
  • Language
    English
  • OPEN TO
    Anyone with the event link can attend
  • Dial-in available
    (listen only)
    Not available.
FEATURED PRESENTERS
  • Webinar hosting presenter NADIA-DAVIS-FA497940

    Nadia Davis

    Executive Producer, Public Sector Marketing
    Full Profile
  • Webinar hosting presenter KDF-DAVIS-FELNER

    Kelly Davis-Felner

    Chief Resident Adoption Expert, PayIt
    Kelly Davis-Felner is the Chief Marketing Officer at PayIt. With more than 20 years of experience in technology marketing, Kelly leads the company’s marketing initiatives with a focus on driving company growth and helping PayIt clients to drive...
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  • Webinar hosting presenter

    Molly Smith

    Treasurer, City of Quincy, Massachusetts
    Full Profile
  • Webinar hosting presenter

    Joshua Robertson

    Utility Business Administration Deputy Director
    Joshua Robertson is the Deputy Director of Business Administration at the City of Fort Smith. He played a key role in developing the Private Service Line Defect Remediation Program, which targets reducing infiltration and inflow to prevent...
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  • Webinar hosting presenter

    Jessica Simmons

    Deputy State Chief Information Officer and Executive Director of the Georgia Broadband Program
    Full Profile
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