Covid remains an extremely challenging time psychologically - people and customer service teams face continued disruption and uncertain months ahead.

Verint is delighted to partner with highly-regarded organisational psychologist, Matt Flury, to help you consider how you can lead your customer engagement teams through the months ahead – whether you still need to transform with speed or agility, or are simply trying to keep "heads above water" and maintain service standards.

Drawing on his hands-on experience as a psychologist and HR leader, Matt in partnership with Verint will deliver an insightful and extremely practical session.