Practical strategies & resources to turn workforce wellbeing into your competitive advantage

Did you know that 86% of companies said mental health, stress and burnout are a top priority but that HALF do not have a formal wellbeing strategy or program for their workforce? For our industry, 7 in 10 contact centre managers believe that improved employee engagement will drive cost optimisation and that human interactions are the key to ensuring a great customer experience (Cx).

We are indeed experiencing a new work reality post-COVID. And whatever you call it — the new normal, the next normal, the evolved world of work— customer loyalty is up for grabs. But how do we keep customers loyal when our staff is burning out and wellbeing plans are not (yet) in place?

Join Ed Creasey of Calabrio as he discusses practical strategies and resources for agents, managers, and CX leaders to help their organisations recover and thrive during our new reality — and beyond.
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