Wherever work is done, problems also arise, traditional managers tend to feel that people doing work are the source of problems. ​

Enlightened managers, on the other hand, know that problems originate from broken processes. Therefore, real problem solving requires 'broken processes' to be mended by those closest to the process.​

Learn a structured, visual and participative method to make that happen, and develop problem solving abilities of front-line employees.​

Poka-yoke is a Japanese term that means “mistake-proofing” or “ inadvertent error prevention” A Poka-yoke is any mechanism in any process that helps an equipment operator avoid mistakes.​

In one of the interviews the famous Quality Guru Philip Crosby (author of the book ‘Quality is Free’- published in 1979) says, “Conventionally, quality is always looked at as goodness, as gold-plating. Quality is viewed as an expense, a trade-off, something that you have to spend money on. But you can't manage with goodness as your definition of quality. Quality is conformance to carefully thought-out requirements. So quality is free because it is already built-in. The expense of quality is non-conformance.”​

The name Six Sigma is a registered trade mark of Motorola. They introduced the methodology in the 80’s. Many Quality improvement experts consider Six Sigma to be the most popular management method in history. ​