On-demand
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Wednesday, June 17, 2020 · 10:00 AM MDTCRMs, or Customer Relationship Management software, are designed to make business relationships more efficient. Live chat has a similar mission. Integrate SnapEngage with Salesforce to streamline communication and take customer relationships to th...
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Wednesday, June 3, 2020 · 10:00 AM MDTLive chat is more than staffing your website. Chat is a way to bring meaningful support to clients and prospects all the way through the customer journey. Make every conversation count.
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Wednesday, May 27, 2020 · 10:00 AM MDTSnapEngage admins and subadmins unite! Join us for a guided tour of the Admin Dashboard and learn to customize reports, maximize your teams' productivity, and design the chatbox of your dreams.
Think about your overall chat strategy as we discus... -
Wednesday, May 20, 2020 · 10:00 AM MDTChat agent training from a team that actually uses chat. Join us for tips and tricks around answering chats, finding teammates, and communicating effectively. Learn to use the SnapEngage Hub to become a live chat master and see CSAT quickly grow.
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Wednesday, May 13, 2020 · 10:00 AM MDTRequired social distancing has redefined remote work. For some it’s a fairly easy transition and for others it’s requiring total transformation. Regardless, most of us are asking ourselves how we continue to crush it every day with wildly new cond...
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Wednesday, May 6, 2020 · 10:00 AM MDTYour clients' fastest track to resolution is also your key to scale. Join us to discuss how you can rapidly deploy an Answer Bot to your SnapEngage account. Learn how any website can become a knowledge base so you can quickly deploy a customized c...
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Wednesday, April 29, 2020 · 10:00 AM MDTThe Design Studio will fully replace Custom Forms on June 8, 2020. Join us for tips on using the Design Studio, especially if you are transitioning to it for the first time. The Design Studio takes branding to the next level. Quickly and easily wi...
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On-demandStep-by-step guide to enabling a Symptom Checker bot on your website. Set-up can be done in under 30 minutes.
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Thursday, March 12, 2020 · 10:00 AM MDTSnapEngage admins and subadmins unite! Join us for a guided tour of the Admin Dashboard and learn to customize reports, maximize your teams' productivity, and design the chatbox of your dreams.
Think about your overall chat strategy as we discus... -
Wednesday, March 4, 2020 · 10:00 AM MSTJoin us to become a superstar chat agent! In this virtual training session, you will learn to use the SnapEngage Hub to become a live chat master. Take your conversations (and survey scores) from "good enough" to "A+"!
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Thursday, February 27, 2020 · 10:00 AM MSTUtilize a Guide Bot strategy to support your customers in a robust and seamless chat conversation.
This webinar is most beneficial to those with specialized support teams. For instance, a technical support team, a billing team, and a product tea... -
Tuesday, February 11, 2020 · 10:00 AM MSTSnapEngage admins and subadmins unite! Join us for a guided tour of the Admin Dashboard and learn to customize reports, maximize your teams' productivity, and design the chatbox of your dreams.
Think about your overall chat strategy as we discus...
Past
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Thursday, April 16, 2020 · 10:30 AM MDTGet to know your SnapEngage plan! The Professional plan has a robust feature set and is extremely customizable. Have questions about your plan, integrating with your CRM, or how to route chats to the right team? This is the place for you.
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Thursday, April 9, 2020 · 10:00 AM MDTSnapEngage admins and subadmins unite! Join us for a guided tour of the Admin Dashboard and learn to customize reports, maximize your teams' productivity, and design the chatbox of your dreams.
Think about your overall chat strategy as we discus... -
Wednesday, February 5, 2020 · 10:00 AM MSTLooking to step up your customer service? Join us for a beginner's guide to chatting like a pro.
Learn some helpful commands and how to personalize your dashboard. Start facilitating delightful conversations every day. -
Tuesday, September 10, 2019 · 11:00 AM MDTIn this training I will cover everything all things admin. We will go over everything in the admin dashboard from setting up agents to configuring proactive chat and channels.
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Tuesday, September 10, 2019 · 7:00 AM MDTIn this training I will cover SnapEngage Integrations including Salesforce, ZenDesk and email.
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Thursday, August 29, 2019 · 7:00 AM MDTIn this training I will cover everything all things admin. We will go over everything in the admin dashboard from setting up agents to configuring proactive chat and channels.
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Tuesday, August 13, 2019 · 11:00 AM MDTIn this training I will cover everything all things admin. We will go over everything in the admin dashboard from setting up agents to configuring proactive chat and channels.
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Wednesday, July 24, 2019 · 11:00 AM MDTIn this training, Jon will go over how to best configure a handful of integrations. Email/ZenDesk/Hubspot and Salesforce
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Tuesday, May 21, 2019 · 4:00 AM MDTIn this training I will cover everything about using the Design Studio.