Unfiltered insights:
No slides, just real talk

Will AI take over the contact center? Will AIultimately replace all human contact? Howshould you define which areas human contact isused, and how will AI personalize experiences?

In this fourth edition of CX Unfiltered: The20-minute Ask-Me-Anything Series, wespeak to Colin Shaw. Colin’s consulting company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. He is also a ‘Top Voice’ on LinkedIn and author of 8 best-sellers on customer experience.

Ask Colin about:

- Balancing AI, Human, or both?
- Defining interactions that drive the most value
- Personalization in the age of AI

Discover this series

Navigating the realm of CX, especially aiming for excellence, can feel like diving into a sea of conflicting POVs. Everyone seems to have their own take on what works and what doesn't.

That’s why we’re excited to introduce CX Unfiltered: The 20-minute Ask-Me-Anything Series.

In this series, we’re gathering industry powerhouses – leaders who have been there and done that – to share their wisdom in a LIVE Ask-Me-Anything series. Each session will also feature a Sprinklr expert weighing in on what we’re seeing shape the future of CX.