Employees, customers, and IT staff are looking for a more seamless, efficient, consumer-friendly approach to managing service tickets.

Freshworks recognizes this trend for both large and smaller organizations with an AI-assisted, self-service approach to ITSM – whether the issues come from workers or the connected machines that support the company.

Join us as David Flesh, Vice President, Freshworks & Charles Pelton, Contributing Editor, CIO discuss how to improve IT Service Management with Gen AI.

Key discussion areas:

1. What are best practices for enterprise service management?

2. How can you reduce support complexity and cost?