As workforce dynamics shift, CIOs face growing pressure to deliver exceptional employee experiences while driving digital transformation and business success.

However, there is a stark dichotomy. A 2024 global survey by Harvard Business Review Analytic Services reveals that while 80% of IT decision-makers believe improving ITSM would enhance employee satisfaction, only 22% believe their organizations provide ITSM in a very effective manner.

The solution lies in going back to the basics - reducing complexities, dismantling silos, modernizing ITSM, and aligning it closely with business goals.

Join us for an insightful discussion as we delve into the findings of the Harvard Business Review Analytic Services report, exploring how to optimize service management to achieve operational excellence. Hear from a CIO's perspective, gain actionable insights from global benchmarks, and discover how AI is shaping the future of service management.

Whether you're an IT manager, senior executive, or industry enthusiast, this session will equip you with valuable perspectives for the road ahead:

1. Simplify IT service management: Discover how a modern AI-driven approach to service management can streamline processes and improve efficiency.
2. Overcome digital transformation challenges: Learn how CIOs tackle rising IT complexity while driving rapid innovation with effective strategies.
3. Harness AI for ITSM: Discover key areas for AI-driven improvements with real-world success stories.